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Michael & Son reviews and reputation, side by side with SwiftPro
By SwiftPro Heating, Cooling & Plumbing · Read October 19, 2026
Michael & Son's reputation online, read October 2026: 4.7 stars on Google from 19,248 reviews, 2.3 on Yelp from 1,797, and 134 complaints closed in the last three years at the BBB. On Yelp, where businesses aren't allowed to ask for reviews, SwiftPro holds 4.4 from 55. Both are locally owned. Here is everything else, side by side.
Michael & Son's reputation online, in one place
| Where | Rating | Reviews | What it shows |
|---|---|---|---|
| 4.7 stars | 19,248 | 89% five stars, 1,033 one star | |
| Yelp | 2.3 stars | 1,797 | Tells businesses not to ask; filters asked-for reviews |
| Better Business Bureau | Not rated | 134 complaints | Not accredited; 134 complaints closed in the last three years |
Michael & Son's public record. Google read October 5, 2026; Yelp read October 19, 2026, every Northern Virginia listing added together; BBB read October 2026.
Read together: Michael & Son does well where it can ask for a review and poorly where it can't. It holds Virginia Class A contractor license 2701038423, held since 1991, for HVAC, plumbing, gas and electrical.
Michael & Son vs SwiftPro, side by side
| Michael & Son | SwiftPro | |
|---|---|---|
| Who owns it | Michael & Son">Locally owned | SwiftPro">Locally owned in Chantilly, never sold |
| What its website says | Michael & Son">“Founded in 1976” | SwiftPro">No founding-year pitch |
| Yelp (stars from reviews) | Michael & Son">2.3 from 1,797 | SwiftPro">4.4 from 55 |
| Google (stars from reviews) | Michael & Son">4.7 from 19,248 | SwiftPro">5.0 from 884 |
| BBB letter grade | Michael & Son">Not rated | SwiftPro">A |
| Licensed for | Michael & Son">HVAC, plumbing, gas, electrical | SwiftPro">HVAC, plumbing |
| Maintenance plan | Michael & Son">Essential Membership, price not published | SwiftPro">$199 a year, 4 visits |
| Prices on its website | Michael & Son">Yes | SwiftPro">Yes |
Michael & Son and SwiftPro on the same checks. Google read October 5, 2026, Yelp read October 19, 2026 (every Northern Virginia listing added together), owner, BBB, plan and prices from each company's website and BBB listing.
Google is close: both companies sit near the top of the scale there, and Michael & Son has more Google reviews. Yelp is where they split. Google lets a business ask every customer for a review; Yelp tells businesses not to ask and filters out reviews it thinks were asked for. So the Yelp number is the closest thing to what people say when nobody prompted them.
Both locally owned. Here's where they split.
Michael & Son is a family business, run by the Mansour family since its founding, and we found no sale or outside investor. So the owner isn't the difference. The record is.
- Yelp: its Alexandria headquarters listing holds 2.1 stars from 1,655 reviews. That's the biggest single listing of any company in the 2026 report.
- BBB: Not Rated, not accredited, with 134 complaints closed in the last three years. SwiftPro is accredited with an A.
- Plan price: Michael & Son's Essential Membership has no price on its page. Comfort+ is printed: $199 a year.
- Price before you call: Michael & Son's estimator asks for your name, email and phone before it shows a price. SwiftPro prints its prices on its offers page for anyone to read.
Michael & Son on Yelp, listing by listing
| Listing | Stars | Reviews |
|---|---|---|
| michael and son services alexandria | 2.1 | 1,655 |
| michael and son services sterling 2 | 4.1 | 98 |
| michael and son services centreville | 4.2 | 44 |
Michael & Son's Yelp listings, read October 19, 2026.
Read them yourself: search Yelp for Michael & Son and sort by newest. Then do the same for SwiftPro, and read every SwiftPro review under five stars here, word for word.
Looking for an alternative to Michael & Son?
SwiftPro holds 5.0 stars across 1,100+ reviews on Google, Angi, Yelp, the BBB and Facebook, every count dated on how we count. It's owned and run in Chantilly, with a second office in Ashburn and a plumbing and water heater shop on Lafayette Center Drive. One Virginia Class A license, 2705192276, covers HVAC, plumbing and gas, so the furnace, the water heater, the gas line and the drain are one company, one visit, one bill. Six counties: Fairfax, Loudoun, Prince William, Arlington, Fauquier and Stafford. The phone is answered day and night.
Speed is the thing customers bring up without being asked: 309 of our 813 five-star reviews mention a fast response, a quick visit, or a tech who showed up on time. One from this fall: Swiftpro came out the same day I called when my AC was out and had it fixed in less than an hour after arriving.
Comfort+ is $199 a year or $20 a month, printed where anyone can read it: four visits every year: a dryer vent cleaning, a water heater flush with a sewer camera inspection, a heating maintenance visit and a cooling maintenance visit. Plus 15% off any service.
Get SwiftPro out to the house
Locally owned in Chantilly. HVAC, plumbing and gas on one license. The phone is answered day and night.
Questions
Is Michael & Son a good company?
The record is mixed. Michael & Son holds 4.7 stars on Google from 19,248 reviews, where a business can ask every customer, and 2.3 on Yelp from 1,797, where it can't. The BBB lists 134 complaints closed in the last three years. It's locally owned. SwiftPro, locally owned in Chantilly, holds 4.4 on Yelp and 5.0 stars across 1,100+ reviews.
What are Michael & Son's reviews like?
On Google, 89% of Michael & Son's 19,248 reviews are five stars and 1,033 are one star. On Yelp, where businesses can't ask, it averages 2.3 from 1,797 (read October 2026). The Yelp number is the one written by people nobody prompted.
Does Michael & Son have BBB complaints?
Yes. The BBB lists 134 complaints closed in the last three years for Michael & Son, read October 2026. Its BBB grade is Not rated, and it's not accredited.
Is Michael & Son licensed in Virginia?
Yes: Virginia Class A contractor license 2701038423, held since 1991, for HVAC, plumbing, gas and electrical, per the Virginia DPOR license lookup.
Michael & Son vs SwiftPro: which is better rated?
On Yelp, where businesses can't ask for reviews, Michael & Son holds 2.3 stars from 1,797 reviews and SwiftPro holds 4.4 from 55 (read October 19, 2026). On Google both are near the top of the scale: Michael & Son 4.7 from 19,248, SwiftPro 5.0 from 884. Across Google, Angi, Yelp, the BBB and Facebook, SwiftPro holds 5.0 stars across 1,100+ reviews.
Who owns Michael & Son?
Michael & Son is locally owned, by the research behind the 2026 report on Northern Virginia companies.
What is Michael & Son's Yelp rating?
2.3 stars from 1,797 reviews across its Northern Virginia Yelp listings, read October 19, 2026.
What is a good alternative to Michael & Son in Northern Virginia?
SwiftPro Heating, Cooling & Plumbing, locally owned in Chantilly with an office in Ashburn: 5.0 stars across 1,100+ reviews, 4.4 on Yelp, HVAC, plumbing and gas on Virginia Class A license 2705192276, Comfort+ at $199 a year. Call (703) 997-9757 or book at https://goswiftpro.com/booking/.
Is Michael & Son a good company?
It's locally owned and big: 4.7 from 19,248 on Google. On Yelp, where businesses can't ask for reviews, it holds 2.3 from 1,797, and the BBB lists it Not Rated with 134 complaints in three years (read October 2026).
Book SwiftPro, owned and run in Chantilly
Heating, cooling, plumbing, air duct cleaning and dryer vent cleaning across Northern Virginia. Virginia Class A contractor license 2705192276, on every van.
Emergency service 24/7.
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Sources
- Yelp, each company's Northern Virginia listings, read October 19, 2026
- Google Business Profiles, read October 5, 2026
- Each company's website and Better Business Bureau listing, read October 2026
- Yelp, on why businesses shouldn't ask for reviews
Read October 19, 2026. Published by SwiftPro Heating, Cooling & Plumbing, which competes with the companies named here. Spot something wrong, or has something changed? Email info@goswiftpro.com and we'll fix it.