How we picked these: the most specific reviews first, the ones that name the problem, how it turned out and how they were treated. Then the newest, spread across towns.
Jaime was very professional and quickly identified the problem from a frozen pipe that burst. He promptly provided an estimate for the repair and scheduled a time to complete the repair. Would have given 5-stars if repairs we label to be completed on the first visit vs just diagnostics.
Tyler and his team are fantastic! They were very prompt and professional. We had a new HVAC system installed in our new (to us) house, as well as some plumbing work done for our hot water heater and master bathroom renovation. They did a great job on all of it and when there was a small misunderstanding on the work needed, it was promptly remedied and Eddie went above and beyond to fix the mistake. I would highly recommend this company.
We recently hired SwiftPro for toilet repairs on two toilets. One toilet kept continuously filling after flushing, which required replacing the fill tube. The second toilet experienced phantom flushing, which required replacing the flapper.
Pros:
* Quick response and scheduling
* The technician arrived on-time within the described two-hour window and took care to wear shoe covers when entering the property.
* Payment was available by phone or online with a credit card with no additional fee.
* The office and technician did try to address any issues promptly and to our satisfaction. …
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Room for Improvement:
* Cost/pricing could have been clearer. The technician couldn’t provide a cost estimate directly on-site, and we had to call the office to confirm the cost. This could have been addressed in the initial appointment scheduling phone call.
* The office mentioned a warranty for the work, but this wasn’t written on the invoice or receipt. They did reach out afterwards to confirm the work was performed satisfactorily, but a written warranty is always best for clarity for all parties.
* The initial flapper replacement didn’t resolve the phantom flushing issues and made the toilet running worse, but the technician did return promptly the same day to fix it.
* The fill tube replacement could have been cleaner and we did have to mop up water off the bathroom floor after the technician left.
Zabi was fine- polite and pleasant.
Swiftpro, on the other hand, is ridiculously overpriced. I wish they’d been transparent about what they wanted to charge me to snake my shower drain - I could have saved Zabi the trip and myself the $49 service charge. I could buy three heavy duty professional snakes myself for the price they charge. My advice to potential customers: keep looking. There are more reasonably priced services out there.
Swiftpro came out and installed a garbage disposal and a bidet seat for me. Their scheduling system was quick and easy. The technician was charming and efficient. After he left we found we could not pull out the sink faucet hose. SwiftPro responded quickly, and all is working well now. Highly recommended.
Called in the morning and made an appt for the same day but the system didn't finalize the appt, so was left hanging. Hannah from Customer Experience promptly contacted me and offered to 1) send a technician out ASAP; and 2) lower the service costs for my troubles. That's real CUSTOMER SERVICE! The tech team led by Aaron were consummate pros and gentlemen to boot. Faith in humanity RESTORED.
We recently had our HVAC system replaced by Swift Pro, and while the process wasn’t without a few hiccups along the way, how the company handled them made all the difference. During the installation, our water heater tank was accidentally dented (replacement was not part of the original plan) but Swift Pro stepped up and agreed to replace it at no cost to us.
I want to thank the technicians, but especially Tyler, the owner, for genuinely listening to my concerns and making sure they were addressed. …
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Replacing an HVAC system is a significant, delicate, and expensive investment, and it matters a lot to work with a company that keeps communication open, even when something doesn’t go perfectly the first time. That kind of accountability is rare, and it’s exactly what turned our experience around.
Swift Pro is a company that stands behind their work and their word. Highly recommend them for anyone looking for a contractor they can trust.
Sink removal and install:
Nii demonstrated exceptional professionalism throughout the project. He diligently worked until the project’s completion, even going above and beyond when faced with an unforeseen issue with the tiles. He promptly made the necessary corrections, ensuring the project’s success. I am highly satisfied with his work and his ability to make on-the-spot corrective actions. Nii is undoubtedly an invaluable asset to your company.
I had a great experience with Aaron and Luke for my duct and dryer vent cleaning. They were very professional, friendly, and punctual. After the inspection, they clearly explained the work needed and provided the price upfront before starting. I especially appreciated their dedication—they even came back with a larger ladder to finish the duct cleaning properly. Their attention to detail and customer service really stood out. I would definitely recommend Aaron and Luke to anyone in need of duct or dryer vent cleaning!
SwiftPro Heating, Cooling and Plumbing Responsive and Efficient service
We had just finished installing new LVP flooring when we ran into problems with two of our toilets. The handyman who reinstalled them had plumbing experience, but one toilet ended up leaking and the other wobbled. Needless to say, we needed a plumber pretty quickly.
SwiftPro Heating, Cooling and Plumbing came through for us. They were very responsive from the beginning, Hannah was delightful to work with, and she scheduled us fast and the process was very easy with good communication. …
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The plumber who came out, Zabi, was professional, friendly, and knowledgeable. He explained what he was doing, answered all of our questions, and worked quickly and efficiently to complete everything we needed in a timely manner.
We also appreciated the manager working with us on volume pricing since we were installing or reinstalling four toilets. Their price was very reasonable compared with several other plumbers we contacted.
Overall, we had a very good experience with Swift Pro. They helped turn a stressful situation into a much easier one, and we appreciated their responsiveness, communication, and quality of work. We will definitely call them again and would recommend Swift Pro to anyone looking for a reliable plumber who shows up on time, communicates well, and gets the job done.
Thank you SwiftPro!
He came out and assess my situation. He's coming back later with an additional guy and he gave me the number of a company that works with my insurance to solve the other issues I have. The only reason I don't give 5 stars is my pipes won't be fixed until later today. Otherwise I'd give 5 stars all the way.
Jamie L took the time to explain everything to me. He was very courteous and respectful. He needed to talk to the landlord and they had a conversation about it all. Very good
Well organized. Staff was experience, hardworking, and consistent. Very honest about costs.
Outstanding Rating.
Took two tries, didn’t charge for follow up. Good customer service.
Needed a plumber to connect the water line for my new fridge.
My technician was very nice patient kind and gave great recommendations. However when I made the appointment base off a recommendation I told the company this was not a plumbing issue but a leak in caulk or grout and the caulk and/grout needed to be to be replaced. They said okay. My technician didn’t seem to believe it wasn’t a plumbing leak till I showed him. …
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Only for him to tell me I had a crack I. The grout and since I was having it replaced in the 10 weeks try not to get it too wet. They don’t do the repair I needed. $49 later. A trip to Lowe’s and a guess. I’m trying to make my own repair. Not mad a te h but the company for not believing me and still charging me for something I told them was wrong and they still came out knowing they couldn’t do they job. And I had to leave work early. Smh
Good customer service. Job was done properly.
Tech was friendly, fine. Service was just ok but they way overcharge. 2200 for generic new toilets when I think parts replacement would’ve sufficed. And I always felt like they were upselling every step. I’ll find another plumber that’s more reasonable and doesn’t give run around.
We did not need a plumber as your representative was told we need a new well dug. Thank you for your time.
Eddye came promptly to check HVAC pressure (there was no refridgerant), advised on replacement and organized salesman to come and quote on replacement ($12.5 to $25k).
Recently purchased an annual membership with SwiftPro after having three different HVAC companies over the last ten years. During our first of two annual maintenance inspections, the technician thoroughly went through his checklist asking if I had any problem areas along the way. That went fine. Unfortunately, one of the areas needing attention was over pressurization in one of our systems noted by a previous company. …
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This technician didn’t have the equipment to measure that although every technician from my previous two companies measured the pressure routinely. Thus, it will cost me another visit and an additional $125 to diagnose something that should have been part of the original inspection. We will see if this is the beginning of getting nickeled and dimed until I move on to my 5th HVAC company.
Came quickly
I am not sure who gave the 5 stars but this company is a pure rip off. They quoted me $3700 for an entry level water heater, and all they do just sales. I would say in the old days these behaviors considered scam. I sincerely hope this company go out of business and stop the con!
The fact you responded my negtive review this blazing fast exactly made my point how you got the 5 star review on google. …
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I sincerely advise you to spend more time and pay more attention to how to provide better service to customers with reasonable price, vs to spent this much effort to "manage" honest reviews!
BTW I have had my job done at half of the cost and with a upgrade to a 10 year warranty State machine and three year labor and parts. You should rethink the real reason for the high cost. Maybe you are one of those problems need to be solved.
The price is too high
Not sure I can, in good faith, recommend SwiftPro to my family and friends. I’ve had nothing but challenges with my HVAC system replacement since January. Although the people themselves are truly wonderful and well‑intentioned, there is a clear level of disorganization—likely due to the company being relatively new. Even though the staff are experienced in the industry, it has consistently felt like I’m fighting an uphill battle. …
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If I could go back in time, I would have paid more upfront and chosen a company with a longer track record—one that would have installed the system correctly the first time.
I truly would like an opportunity to speak to the owner of this company.
Updated review to 5 stars:
After a tense initial conversation, the owner took accountability and apologized for the mishaps. While the discussion started off a bit combative, I appreciate that he ultimately chose to make things right. As a small family business, they clearly care about their reputation, and the team did a great job resolving the issue in the end.
So far, I haven't seen any problems. Everything is fine. No faults, just that the water expansion tank is a little smaller than the old one. He did great. But the price is a bit high. $4k for replacement water heater and water expansion and some pipes and water shut off valve. I thought it was under $4k
Kwon worked hard to clean my air ducts. When he didn’t complete the job the first time due to lack of a high ladder, he came back.
The Company is untrustworthy with their Prices. They offer no detailed Invoice, and their charges are A LOT more expensive than other Companies, to the point where I had to file a formal complaint with the BBB. Never again.
I did not have the work done after the initial visit. I was not comfortable with the explanation of the work to be performed and I did not have confidence in your ability to do the job and declined your services. I paid the $99 fee to for coming out. The company contacted me and tried to resolve the issue. …
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I will consider using this company in the future.
They were not able to correct my plumbing issue but waved the dispatch fee
My tech was fantastic. Very professional, and I would hire him again in a heartbeat.
Quick to arrive and diagnose. Needed new Burner for water heater. Said replacement would be only a little more expensive. Then quoted $4000 for replacement.
Great service. Our technical Efrain is very knowledgeable and did a great job explain to me what happened. He’s very polite and patient, and helped us not only fixing the AC problem but also checked other ac parts.
Alex came by, but never received any estimate. Ended up going with another company that was responsive.
Explained all the issues my systems had and showed me pictures of the issues. He gave me options of which issues to fix and which ones to not fix. Very professional service tech.
Service and knowledge was on point. The only issue we had was that we never been told that the service requested was an OT.
A real person answers, day or night. Booking online takes you to goswiftpro.com.
