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Len The Plumber reviews and reputation, side by side with SwiftPro
By SwiftPro Heating, Cooling & Plumbing · Read October 19, 2026
Len The Plumber's reputation online, read October 2026: 4.7 stars on Google from 7,624 reviews, 2.7 on Yelp from 349, and 168 complaints closed in the last three years at the BBB. On Yelp, where businesses aren't allowed to ask for reviews, SwiftPro holds 4.4 from 55. The name on Len The Plumber's vans is local. The owner is The Master Trades Group, since April 2022. SwiftPro is owned and run in Chantilly and has never been sold.
Len The Plumber's reputation online, in one place
| Where | Rating | Reviews | What it shows |
|---|---|---|---|
| 4.7 stars | 7,624 | 89% five stars, 337 one star | |
| Yelp | 2.7 stars | 349 | Tells businesses not to ask; filters asked-for reviews |
| Better Business Bureau | A+ | 168 complaints | Accredited; 168 complaints closed in the last three years |
Len The Plumber's public record. Google read October 5, 2026; Yelp read October 19, 2026, every Northern Virginia listing added together; BBB read October 2026.
Read together: Len The Plumber does well where it can ask for a review and poorly where it can't. It holds Virginia Class A contractor license 2705158658, held since 2015, for HVAC, plumbing and gas.
Len The Plumber vs SwiftPro, side by side
| Len The Plumber | SwiftPro | |
|---|---|---|
| Who owns it | Len The Plumber">The Master Trades Group (L Catterton), since April 2022; first sold to an investor February 19, 2020 | SwiftPro">Locally owned in Chantilly, never sold |
| What its website says | Len The Plumber">“For more than 30 years, Len The Plumber Heating & Air has proudly provided dependable, trustworthy, and friendly services” | SwiftPro">No founding-year pitch |
| Yelp (stars from reviews) | Len The Plumber">2.7 from 349 | SwiftPro">4.4 from 55 |
| Google (stars from reviews) | Len The Plumber">4.7 from 7,624 | SwiftPro">5.0 from 884 |
| BBB letter grade | Len The Plumber">A+ | SwiftPro">A |
| Licensed for | Len The Plumber">HVAC, plumbing, gas | SwiftPro">HVAC, plumbing |
| Maintenance plan | Len The Plumber">Whole Home Service Plan, price not published | SwiftPro">$199 a year, 4 visits |
| Prices on its website | Len The Plumber">Yes | SwiftPro">Yes |
Len The Plumber and SwiftPro on the same checks. Google read October 5, 2026, Yelp read October 19, 2026 (every Northern Virginia listing added together), owner, BBB, plan and prices from each company's website and BBB listing.
Google is close: both companies sit near the top of the scale there, and Len The Plumber has more Google reviews. Yelp is where they split. Google lets a business ask every customer for a review; Yelp tells businesses not to ask and filters out reviews it thinks were asked for. So the Yelp number is the closest thing to what people say when nobody prompted them.
Who owns Len The Plumber
Len The Plumber's website says: “For more than 30 years, Len The Plumber Heating & Air has proudly provided dependable, trustworthy, and friendly services” The owner is The Master Trades Group, since April 2022, a group backed by L Catterton. It was first sold to an investor in February 19, 2020.
A founding year belongs to the name on the van. Who owns it decides where the money and the rules come from. SwiftPro is owned and run in Chantilly and has never been sold.
Len The Plumber on Yelp, before and since the sale
| Before the sale | Since the sale | |
|---|---|---|
| Average stars | 2.16 from 125 | 3.02 from 224 |
Len The Plumber's Northern Virginia Yelp reviews, split at the March 2022 sale (average stars from dated reviews).
3.02 stars on the reviews written since the sale, against 2.16 before. SwiftPro holds 4.4.
Len The Plumber on Yelp, listing by listing
| Listing | Stars | Reviews |
|---|---|---|
| len the plumber heating and air alexandria | 2.7 | 349 |
Len The Plumber's Yelp listings, read October 19, 2026.
Read them yourself: search Yelp for Len The Plumber and sort by newest. Then do the same for SwiftPro, and read every SwiftPro review under five stars here, word for word.
Looking for an alternative to Len The Plumber?
SwiftPro holds 5.0 stars across 1,100+ reviews on Google, Angi, Yelp, the BBB and Facebook, every count dated on how we count. It's owned and run in Chantilly, with a second office in Ashburn and a plumbing and water heater shop on Lafayette Center Drive. One Virginia Class A license, 2705192276, covers HVAC, plumbing and gas, so the furnace, the water heater, the gas line and the drain are one company, one visit, one bill. Six counties: Fairfax, Loudoun, Prince William, Arlington, Fauquier and Stafford. The phone is answered day and night.
Speed is the thing customers bring up without being asked: 309 of our 813 five-star reviews mention a fast response, a quick visit, or a tech who showed up on time. One from this fall: Swiftpro came out the same day I called when my AC was out and had it fixed in less than an hour after arriving.
Comfort+ is $199 a year or $20 a month, printed where anyone can read it: four visits every year: a dryer vent cleaning, a water heater flush with a sewer camera inspection, a heating maintenance visit and a cooling maintenance visit. Plus 15% off any service.
Get SwiftPro out to the house
Locally owned in Chantilly. HVAC, plumbing and gas on one license. The phone is answered day and night.
Questions
Is Len The Plumber a good company?
The record is mixed. Len The Plumber holds 4.7 stars on Google from 7,624 reviews, where a business can ask every customer, and 2.7 on Yelp from 349, where it can't. The BBB lists 168 complaints closed in the last three years. It's owned by The Master Trades Group (L Catterton), since April 2022. SwiftPro, locally owned in Chantilly, holds 4.4 on Yelp and 5.0 stars across 1,100+ reviews.
What are Len The Plumber's reviews like?
On Google, 89% of Len The Plumber's 7,624 reviews are five stars and 337 are one star. On Yelp, where businesses can't ask, it averages 2.7 from 349 (read October 2026). The Yelp number is the one written by people nobody prompted.
Does Len The Plumber have BBB complaints?
Yes. The BBB lists 168 complaints closed in the last three years for Len The Plumber, read October 2026. Its BBB grade is A+, and it's accredited.
Is Len The Plumber licensed in Virginia?
Yes: Virginia Class A contractor license 2705158658, held since 2015, for HVAC, plumbing and gas, per the Virginia DPOR license lookup.
Len The Plumber vs SwiftPro: which is better rated?
On Yelp, where businesses can't ask for reviews, Len The Plumber holds 2.7 stars from 349 reviews and SwiftPro holds 4.4 from 55 (read October 19, 2026). On Google both are near the top of the scale: Len The Plumber 4.7 from 7,624, SwiftPro 5.0 from 884. Across Google, Angi, Yelp, the BBB and Facebook, SwiftPro holds 5.0 stars across 1,100+ reviews.
Who owns Len The Plumber?
Len The Plumber is owned by The Master Trades Group (L Catterton), since April 2022. Its website says: “For more than 30 years, Len The Plumber Heating & Air has proudly provided dependable, trustworthy, and friendly services” That date belongs to the name, not the owner.
What is Len The Plumber's Yelp rating?
2.7 stars from 349 reviews across its Northern Virginia Yelp listings, read October 19, 2026.
What is a good alternative to Len The Plumber in Northern Virginia?
SwiftPro Heating, Cooling & Plumbing, locally owned in Chantilly with an office in Ashburn: 5.0 stars across 1,100+ reviews, 4.4 on Yelp, HVAC, plumbing and gas on Virginia Class A license 2705192276, Comfort+ at $199 a year. Call (703) 997-9757 or book at https://goswiftpro.com/booking/.
Book SwiftPro, owned and run in Chantilly
Heating, cooling, plumbing, air duct cleaning and dryer vent cleaning across Northern Virginia. Virginia Class A contractor license 2705192276, on every van.
Emergency service 24/7.
Keep reading
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Sources
- Yelp, each company's Northern Virginia listings, read October 19, 2026
- Google Business Profiles, read October 5, 2026
- Each company's website and Better Business Bureau listing, read October 2026
- Yelp, on why businesses shouldn't ask for reviews
- Thompson Street Capital Partners, on the completed sale, April 2022
Read October 19, 2026. Published by SwiftPro Heating, Cooling & Plumbing, which competes with the companies named here. Spot something wrong, or has something changed? Email info@goswiftpro.com and we'll fix it.