Home › Research › Head to head
Head to head
CroppMetcalfe reviews and reputation, side by side with SwiftPro
By SwiftPro Heating, Cooling & Plumbing · Read October 19, 2026
CroppMetcalfe's reputation online, read October 2026: 4.8 stars on Google from 8,141 reviews, 2.5 on Yelp from 424, and 692 complaints closed in the last three years at the BBB. On Yelp, where businesses aren't allowed to ask for reviews, SwiftPro holds 4.4 from 55. The name on CroppMetcalfe's vans is local. The owner is Service Experts, since April 2024. SwiftPro is owned and run in Chantilly and has never been sold.
CroppMetcalfe's reputation online, in one place
| Where | Rating | Reviews | What it shows |
|---|---|---|---|
| 4.8 stars | 8,141 | 91% five stars, 342 one star | |
| Yelp | 2.5 stars | 424 | Tells businesses not to ask; filters asked-for reviews |
| Better Business Bureau | A+ | 692 complaints | Accredited; 692 complaints closed in the last three years |
CroppMetcalfe's public record. Google read October 5, 2026; Yelp read October 19, 2026, every Northern Virginia listing added together; BBB read October 2026.
Read together: CroppMetcalfe does well where it can ask for a review and poorly where it can't. It holds Virginia Class A contractor license 2705176332, held since 2020, for HVAC, plumbing, gas and electrical.
CroppMetcalfe vs SwiftPro, side by side
| CroppMetcalfe | SwiftPro | |
|---|---|---|
| Who owns it | CroppMetcalfe">Service Experts (Brookfield Infrastructure), since April 4, 2024; first sold to an investor March 13, 2019 | SwiftPro">Locally owned in Chantilly, never sold |
| What its website says | CroppMetcalfe">“CroppMetcalfe Fairfax has served Maryland, DC, and Northern Virginia since 1979” | SwiftPro">No founding-year pitch |
| Yelp (stars from reviews) | CroppMetcalfe">2.5 from 424 | SwiftPro">4.4 from 55 |
| Google (stars from reviews) | CroppMetcalfe">4.8 from 8,141 | SwiftPro">5.0 from 884 |
| BBB letter grade | CroppMetcalfe">A+ | SwiftPro">A |
| Licensed for | CroppMetcalfe">HVAC, plumbing, gas, electrical | SwiftPro">HVAC, plumbing |
| Maintenance plan | CroppMetcalfe">$240 a year, 3 visits | SwiftPro">$199 a year, 4 visits |
| Prices on its website | CroppMetcalfe">Yes | SwiftPro">Yes |
CroppMetcalfe and SwiftPro on the same checks. Google read October 5, 2026, Yelp read October 19, 2026 (every Northern Virginia listing added together), owner, BBB, plan and prices from each company's website and BBB listing.
Google is close: both companies sit near the top of the scale there, and CroppMetcalfe has more Google reviews. Yelp is where they split. Google lets a business ask every customer for a review; Yelp tells businesses not to ask and filters out reviews it thinks were asked for. So the Yelp number is the closest thing to what people say when nobody prompted them.
The Cropp name, a Brookfield business
CroppMetcalfe was sold to HomeServe USA in March 2019. A consortium led by Brookfield Infrastructure took over HomeServe in January 2023, and in April 2024 the Fairfax branch moved under Service Experts, which Brookfield owns. Type croppmetcalfe.com today and you land on serviceexperts.com.
The branch page still says it has served the area “since 1979.” The BBB still lists the Cropp family as management. Neither is who owns it.
692 BBB complaints in three years
The Better Business Bureau lists 692 complaints closed against CroppMetcalfe in the last three years, read October 5, 2026. Its Yelp listing in Fairfax holds 2.5 stars from 424 reviews. Its plan, Maintenance+, is priced on a national Service Experts page that says pricing may vary by location.
CroppMetcalfe on Yelp, listing by listing
| Listing | Stars | Reviews |
|---|---|---|
| croppmetcalfe fairfax 3 | 2.5 | 424 |
CroppMetcalfe's Yelp listings, read October 19, 2026.
Read them yourself: search Yelp for CroppMetcalfe and sort by newest. Then do the same for SwiftPro, and read every SwiftPro review under five stars here, word for word.
Looking for an alternative to CroppMetcalfe?
SwiftPro holds 5.0 stars across 1,100+ reviews on Google, Angi, Yelp, the BBB and Facebook, every count dated on how we count. It's owned and run in Chantilly, with a second office in Ashburn and a plumbing and water heater shop on Lafayette Center Drive. One Virginia Class A license, 2705192276, covers HVAC, plumbing and gas, so the furnace, the water heater, the gas line and the drain are one company, one visit, one bill. Six counties: Fairfax, Loudoun, Prince William, Arlington, Fauquier and Stafford. The phone is answered day and night.
Speed is the thing customers bring up without being asked: 309 of our 813 five-star reviews mention a fast response, a quick visit, or a tech who showed up on time. One from this fall: Swiftpro came out the same day I called when my AC was out and had it fixed in less than an hour after arriving.
Comfort+ is $199 a year or $20 a month, printed where anyone can read it: four visits every year: a dryer vent cleaning, a water heater flush with a sewer camera inspection, a heating maintenance visit and a cooling maintenance visit. Plus 15% off any service.
Get SwiftPro out to the house
Locally owned in Chantilly. HVAC, plumbing and gas on one license. The phone is answered day and night.
Questions
Is CroppMetcalfe a good company?
The record is mixed. CroppMetcalfe holds 4.8 stars on Google from 8,141 reviews, where a business can ask every customer, and 2.5 on Yelp from 424, where it can't. The BBB lists 692 complaints closed in the last three years. It's owned by Service Experts (Brookfield Infrastructure), since April 2024. SwiftPro, locally owned in Chantilly, holds 4.4 on Yelp and 5.0 stars across 1,100+ reviews.
What are CroppMetcalfe's reviews like?
On Google, 91% of CroppMetcalfe's 8,141 reviews are five stars and 342 are one star. On Yelp, where businesses can't ask, it averages 2.5 from 424 (read October 2026). The Yelp number is the one written by people nobody prompted.
Does CroppMetcalfe have BBB complaints?
Yes. The BBB lists 692 complaints closed in the last three years for CroppMetcalfe, read October 2026. Its BBB grade is A+, and it's accredited.
Is CroppMetcalfe licensed in Virginia?
Yes: Virginia Class A contractor license 2705176332, held since 2020, for HVAC, plumbing, gas and electrical, per the Virginia DPOR license lookup.
CroppMetcalfe vs SwiftPro: which is better rated?
On Yelp, where businesses can't ask for reviews, CroppMetcalfe holds 2.5 stars from 424 reviews and SwiftPro holds 4.4 from 55 (read October 19, 2026). On Google both are near the top of the scale: CroppMetcalfe 4.8 from 8,141, SwiftPro 5.0 from 884. Across Google, Angi, Yelp, the BBB and Facebook, SwiftPro holds 5.0 stars across 1,100+ reviews.
Who owns CroppMetcalfe?
CroppMetcalfe is owned by Service Experts (Brookfield Infrastructure), since April 2024. Its website says: “CroppMetcalfe Fairfax has served Maryland, DC, and Northern Virginia since 1979” That date belongs to the name, not the owner.
What is CroppMetcalfe's Yelp rating?
2.5 stars from 424 reviews across its Northern Virginia Yelp listings, read October 19, 2026.
What is a good alternative to CroppMetcalfe in Northern Virginia?
SwiftPro Heating, Cooling & Plumbing, locally owned in Chantilly with an office in Ashburn: 5.0 stars across 1,100+ reviews, 4.4 on Yelp, HVAC, plumbing and gas on Virginia Class A license 2705192276, Comfort+ at $199 a year. Call (703) 997-9757 or book at https://goswiftpro.com/booking/.
Who owns CroppMetcalfe?
Service Experts, owned by Brookfield Infrastructure. CroppMetcalfe was sold to HomeServe USA in March 2019; Brookfield took over HomeServe in January 2023 and moved the Fairfax branch under Service Experts in April 2024. croppmetcalfe.com now redirects to serviceexperts.com.
Is CroppMetcalfe the same as Service Experts?
Yes. The Fairfax branch trades as CroppMetcalfe, part of Service Experts, owned by Brookfield Infrastructure.
Book SwiftPro, owned and run in Chantilly
Heating, cooling, plumbing, air duct cleaning and dryer vent cleaning across Northern Virginia. Virginia Class A contractor license 2705192276, on every van.
Emergency service 24/7.
Keep reading
- The name is old. The owner is new.16 Northern Virginia HVAC and plumbing brands sold to investors, with the date of each sale and what F.H. Furr's customers have said since July 2022.
- Why a 4.7 on Google can be a 1.7 on YelpF.H. Furr is 4.7 on Google and 1.7 where nobody asked. 26 companies, Google against Yelp, BBB and Trustpilot, and how to read any company's reviews.
- Who in Northern Virginia shows you the price first?Who prints a price for the 14 jobs people call about, who has an online estimator, and who makes you call for a quote.
- Locally owned, and still answering their own phonesThe 73 heating, cooling and plumbing companies with a Northern Virginia office that are still owned by the people who run them, county by county.
- One company for the furnace and the water heaterThe 40 Northern Virginia companies whose Virginia license covers HVAC and plumbing, with Google ratings and who owns each one.
- F.H. Furr reviews and reputation, side by side with SwiftProGoogle 4.8, Yelp 1.7, 168 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- M.E. Flow reviews and reputation, side by side with SwiftProGoogle 4.8, Yelp 2.5, 18 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- United Air Temp reviews and reputation, side by side with SwiftProGoogle 4.6, Yelp 2.0, 59 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- Michael & Son reviews and reputation, side by side with SwiftProGoogle 4.7, Yelp 2.3, 134 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- The founding year on the van vs who owns the company now: 13 Northern Virginia names13 names that advertise a founding year, the year each was sold, and who owns it now.
- The 10 biggest names in Northern Virginia HVAC and plumbing, and what they hold on YelpThe 10 names with the most Google reviews average 2.3 on Yelp. SwiftPro holds 4.4.
- Eight checks before you hire a heating, cooling and plumbing company. 2 of 215 pass all eight.Eight checks, 215 companies, 2 pass all eight.
- Every Northern Virginia HVAC maintenance plan with a printed price, sorted by what one visit costs30 plans by price per visit. Comfort+ is $49.75 a visit.
- The furnace, AC and water heater brands in Northern Virginia homes, from reviews tied to real jobs12 brands in 54 job-matched reviews. Trane the most.
- Mega Plumbing reviews and reputation, side by side with SwiftProGoogle 4.9, Yelp 2.9, 8 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- My Plumber Plus reviews and reputation, side by side with SwiftProGoogle 4.7, Yelp 1.7, 29 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- Roto-Rooter reviews and reputation, side by side with SwiftProGoogle 4.8, Yelp 2.7. Beside SwiftPro's 4.4 on Yelp.
- Len The Plumber reviews and reputation, side by side with SwiftProGoogle 4.7, Yelp 2.7, 168 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- ARS / Rescue Rooter reviews and reputation, side by side with SwiftProGoogle 4.5, Yelp 1.7, 1,634 BBB complaints in 3 years (national profile). Beside SwiftPro's 4.4 on Yelp.
- Beacon Home Services reviews and reputation, side by side with SwiftProGoogle 4.9, Yelp 2.9, 2 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- Snell Home Services reviews and reputation, side by side with SwiftProGoogle 4.8, Yelp 3.1, 9 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- John C. Flood reviews and reputation, side by side with SwiftProGoogle 4.8, Yelp 3.5, 7 BBB complaints in 3 years. Beside SwiftPro's 4.4 on Yelp.
- McCarthy Services reviews and reputation, side by side with SwiftProGoogle 4.5, Yelp 2.0. Beside SwiftPro's 4.4 on Yelp.
- The founding year vs the ownerSince 1931, 1951, 1981: who owns those companies now
- Who owns Northern Virginia's HVAC and plumbing companiesEvery owner, with the record behind it
- Eight checks, every companyWhich Northern Virginia companies pass all eight
Sources
- Yelp, each company's Northern Virginia listings, read October 19, 2026
- Google Business Profiles, read October 5, 2026
- Each company's website and Better Business Bureau listing, read October 2026
- Yelp, on why businesses shouldn't ask for reviews
- GlobeNewswire, April 4, 2024
- Brookfield Infrastructure filing with the SEC, May 3, 2023
Read October 19, 2026. Published by SwiftPro Heating, Cooling & Plumbing, which competes with the companies named here. Spot something wrong, or has something changed? Email info@goswiftpro.com and we'll fix it.