Outstanding service from SwiftPro HVAC!
I can’t thank the team enough (Jay, Elvis) as their customer service and expertise were A+ from start (initial phone call) to finish! This fantastic response followed 2 months of dealing with horrible results from 3 other HVAC companies in the Alexandria area. Bottom line, Elvis was at my condo the same afternoon I called (after learning about them from Google Gemini AI tool)! He meticulously analyzed the leak problem with excellent problem solving skills. He communicated very well throughout the process and he was highly attentive to details. He shared the plan and returned the next day (again as promised) and literally broke down parts and fixed the leak issue that 3 other companies and their technicians could not identify, let alone solve. I’m now a committed customer with an excellent maintenance plan with SwiftPro. Job well done, above and beyond expectations! 🙏
Home › HVAC maintenance reviews › Norma F.
HVAC maintenance in Alexandria: “He meticulously analyzed the leak problem with excellent problem solving skills”
Google review · last updated October 27, 2026
Emergency service 24/7.
More like this
From start to finish this was an awesome experience. Tenants thankfully let me know ASAP that there was a leak in the utility room so I promptly did a quick google search and came across SwiftPro. They gave me a 4 hour window but were out at the property within the hour. …
Read the rest
Long story short a valve ended up failing which caused CPVC pipes to have leaks and also damaged the water heater (13 years old at this point anyways w signs it had been leaking previously).
Jimbo and his crew promptly replaced the water heater, expansion tank, repaired the leaking pipes and valves all in one afternoon and the following morning. Jimbo was really knowledgeable and diagnosed everything that needed to be done quickly and really did amazing high quality work. I also appreciate that he was communicative during the entire process and showed me everything that was going on first hand in person.
This experience was a good reminder to stay on top of maintenance!! We ignored far too long and really the cause of the issues we experienced. Signed up for the yearly maintenance plan for them to check up on our HVAC and water heater and got a discount on the work done which based on the high quality of the work, parts and components was very fair. 10/10 to Jimbo and SwiftPro!!
I was relied to have a service contract with Swift Pro. I discovered that the air conditioning condensate line was backing up and leaking water on the floor on one of the hottest day of the year. Efrain
was dispatched to our condo and quickly diagnosed the problem as a clogged discharge pipe. …
Read the rest
The clogged pipe was cleared and the apparent solution to this problem was offered which will be scheduled in the near future. This is the type of special service that a maintenance agreement should provide. Thank you, Swift Pro for your excellence response.
I came home from travel at 5pm on a 90F day and my home was 103F! I spent over an hour trying to call 10 different HVAC companies and either they didn't answer, referred me to a voice mail, or responded, but told me that they could come tomorrow (even though they claim 24-hour service and urgent service). …
Read the rest
Given the 103F in the house, that was unacceptable. Then I called SwiftPro and it was different. They answered the call, and told me that they had a technician was on another job but he would come once he was done. Jamie arrived around 8pm, and he did a great job in carefully diagnosing the problem, and finding it to be to be a malfunctioning thermostat rather than an expensive AC repair. He replaced it, also gave advice on maintenance of the HVAC unit. He was very professional and knowledgable and the cost was very reasonable. My house is now back to normal temperatures and I am a very happy customer.