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Water heater reviews from Northern Virginia homeowners

53 reviews from Google, Angi and the BBB talk about water heater repair and replacement, from homeowners in Alexandria, Bristow, Centreville, Chantilly, Clifton, Fairfax and more. Each one is quoted exactly as posted, with a link to the original.

Last updated October 5, 2026 · 53 reviews in all · page 2 of 2

What this job usually involves

Most water heater calls are one of three things: no hot water, hot water that runs out fast, or water on the floor around the tank. No hot water on a gas tank usually means the pilot or the igniter; on an electric tank, a tripped reset on the upper thermostat. Hot then cold, fast, is usually the lower element or the dip tube. A popping or rumbling tank is sediment. A tank leaking from the bottom is finished, because rusted-through steel isn't a repair.

We read the age off the rating plate before anything else. A gas tank here lasts eight to twelve years, electric ten to fifteen. Under about eight and not leaking, a thermocouple, gas valve, element or thermostat is a real repair. Past ten, you hear both numbers. A replacement includes the permit and inspection, a thermal expansion tank, a drain pan, new connectors and a fresh relief valve discharge, a draft test on gas venting, and hauling the old one away. The tanks we quote are A. O. Smith, we look after Navien tankless units, and we repair any brand.

Water heater repair and replacement on goswiftpro.com →

A SwiftPro technician unloading a water heater from a pickup truck liftgate in Northern Virginia
Unloading a new water heater for an install

More reviews, page 2

5 out of 5 stars

This was the 1st time I used SwiftPro and was pleasantly surprised. I was very happy with Tyson. He was very knowledgeable but he was also very patient when I tried to explain what I needed done. He willingly looked at all the plumbing issues I was having in my new house and he did not even charge me for his time. …

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I find the office staff to also be polite and helpful. I'm glad I discovered this company. I got an estimate for the water heater and other items and I plan to have them do the work.

William M. · on or before November 20, 2025Google (Chantilly profile) ↗
4 out of 5 stars

Quick to arrive and diagnose. Needed new Burner for water heater. Said replacement would be only a little more expensive. Then quoted $4000 for replacement.

Jeffrey A. · on or before August 7, 2025Google (Chantilly profile) ↗
5 out of 5 stars

Swift Pro is amazing! Our water heater broke and our neighbor recommended I call Tyler. Tyler came out within 3 hours of our initial call and priced out a replacement. They were able to replace both water heaters the next day. Although they said we would be without water for 5-6 hours, they were done in 4. The crew was very conscientious, efficient and responsive. …

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I highly recommend Swift Pro!

Fay N. · on or before February 21, 2025Google (Chantilly profile) ↗
Alexandria5 out of 5 stars

Swift Pro gave me excellent service when my boiler needed to be replaced during the polar vortex. Alex Hittle came quickly, consultedith their boiler specialist, and replaced my boiler quickly. Alex even managed to change their schedule, with the kind permission of their other customer so that I could have heat again in the freezing weather.Alex noticed that I also needed an expansion tank for my hot water heater and installed that as well so I would be up to code. …

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There was excellent communication from the office throughout the work and everything was cleaned up each time there were repairs. I highly recommend this company.

Elizabeth W. · on or before February 21, 2025Google (Chantilly profile) ↗
Alexandria5 out of 5 stars

During Thanksgiving week we finally gave up trying to repair our old tankless water heater and started looking for help in purchase & installation of a new one. SwiftPro was able to schedule Alex to come by the next morning. He was super knowledgeable, friendly, and on time. Knowing we were familiar with products that could meet our needs, he discussed the pros & cons of each and provided the estimate we requested. …

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It was a no stress, pleasant appointment by a professional.

Carolyn S. · on or before December 27, 2024Google (Chantilly profile) ↗
5 out of 5 stars

I had a really pleasant personal experience with Swiftpro when my water heater went out. The pricing was very reasonable compared to the many other HVAC companies I sought quotes from. I highly recommend them

Dee M. · on or before December 23, 2024Google (Chantilly profile) ↗
Fairfax5 out of 5 stars

Highly recommend SwiftPro for HVAC and furnace works. SwiftPro replaced the furnace for me quickly, just in time before the cold days. They are very quick to response, their quote is reasonable. The installation was done professionally. They thoroughly tested the system. The water heater had some issue after the furnace install, and they quickly came and found the root cause of the issue, which was not related to furnace installation.

Yingyue X. · on or before December 20, 2024Google (Chantilly profile) ↗
5 out of 5 stars

Tyler and his team are fantastic! They were very prompt and professional. We had a new HVAC system installed in our new (to us) house, as well as some plumbing work done for our hot water heater and master bathroom renovation. They did a great job on all of it and when there was a small misunderstanding on the work needed, it was promptly remedied and Eddie went above and beyond to fix the mistake. …

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I would highly recommend this company.

Dave · on or before December 17, 2024Google (Chantilly profile) ↗
5 out of 5 stars

I was very impressed with the work that SwiftPro did for us, as it was a very challenging job - removing a 4ft by 12ft solar hot water panel from our upper roof and then patching and repairing the roof. They gave us a quick and very reasonable estimate and then did an excellent job just a few days later, showing off their expertise in roofing, plumbing and electrical. …

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I highly recommend them to anyone looking for a professional job as they are extremely customer focused and will make sure that you are completely satisfied with their work.

al W. · on or before October 17, 2024Google (Chantilly profile) ↗
5 out of 5 stars

Moises and Oscar responded quickly to our need for a new water heater. They came through with a quick and a professional install at a reasonable price. I trust Tyler, Moises, and the team at SwiftPro with my hvac and plumbing needs.

Lenny L. · on or before September 11, 2024Google (Chantilly profile) ↗

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