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No hot water: what homeowners say

5 reviews where a Northern Virginia homeowner describes no hot water, in their own words, and what happened next. Related work: water heater repair and replacement.

Last updated October 5, 2026 · 5 reviews in all

The reviews that say the most

How we picked these: the most specific reviews first, the ones that name the problem, how it turned out and how they were treated. Then the newest, spread across towns.

Water heatersHerndon5 out of 5 stars

Our water heater died on Friday night around 7:30pm. We called SwiftPro, and by 10pm we had quotes, a phone call explaining the options, followed by a signed contract and an appointment to have a new one installed Saturday morning. We’ve also used SwfitPro before for HVAC services, and each time they have been quick to respond, always pleasant to deal with, thorough in their work, and competitive and fair in their pricing. I would recommend highly recommend them to anyone.

Cathy K. · on or before May 18, 2026Google (Chantilly profile) ↗
Water heaters5 out of 5 stars

Outstanding and timely service. Our water heater failed at 8pm on a friday night, by 10am the next morning, Harold was at our house, removed the broken heater, and installed the new one. Clean and as efficient as can be expected given the weekend timing.

Conor D. · September 26, 2026Google (Ashburn profile) ↗
Water heaters5 out of 5 stars

SwiftPro was excellent. When our hot water heater went out (at nearly 20 years old, we were neither upset nor surprised!) we reached out to a few places but SwiftPro was the most responsive and had the price was fair. Zabi, the service technician was fantastic. I can’t say enough good things about him. He was prompt, provided excellent communication, took meticulous care with the work and work space, and was just a great person to talk to. The install went great and there was no aggressive sales tactics or upselling. …

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Just a genuine cut and dry hot water heater removal and install experience. I highly recommend SwiftPro. Thanks Zabi!

Adam B. · March 2026Angi (Chantilly profile) ↗
Water heaters5 out of 5 stars

SwiftPro was excellent. When our hot water heater went out (at nearly 20 years old, we were neither upset nor surprised!) we reached out to a few places but SwiftPro was the most responsive and arranged for an onsite visit the next morning. Zabi, the service technician was fantastic! I can’t say enough good things about him. He was prompt, provided excellent communication, took meticulous care with the work and work space, and was just a great person to talk to. …

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The install went great and there was no aggressive sales tactics or upselling. Just a genuine cut and dry hot water heater removal and install experience. I highly recommend SwiftPro. Thanks Zabi

Adam · on or before March 10, 2026Google (Chantilly profile) ↗
Water heaters5 out of 5 stars

I had a really pleasant personal experience with Swiftpro when my water heater went out. The pricing was very reasonable compared to the many other HVAC companies I sought quotes from. I highly recommend them

Dee M. · on or before December 23, 2024Google (Chantilly profile) ↗
A SwiftPro technician unloading a water heater from a pickup truck liftgate in Northern Virginia
Unloading a new water heater for an install

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