Heating and furnace repair in Northern Virginia: “Our furnace fan died before a 3-day holiday weekend, in a period of high humidity”

Our furnace fan died before a 3-day holiday weekend, in a period of high humidity. We were not too concerned that it took about a week to notice the failure, get a diagnosis, order the part, and replace it. But what that combination triggered – exacerbated by an undiscovered open gap in a pipe intended to exhaust humidity to the outside -- was an explosion of mold in our basement apartment bathroom and furnace room.

Another company had been contracted to deal with the mold in the bathroom ceiling and walls as well as that which was beginning to cover the surface of everything in the area. That company did not handle the air ducts, leaving us to research and find SwiftPro and Aaron.

Under such circumstances, it is not often you begin to quickly feel trust in what someone is telling you what is needed to fix the issue. It did not take long at all to experience that rarity with Aaron of SwiftPro. It was Aaron who noted the continued high humidity in our furnace room, leading eventually to the discovery of a gap in the pipe that was pumping humidity gathered by the furnace right back into the room.

This is a company whose expertise and knowledge is evident in the entire crew who came to address the issues with our air ducts. Already trusting Aaron, we found Luke and Jamie showed the same friendliness and skill already entrusted in Aaron.

They were thorough and unintrusive in their work. They cleaned and fogged our ducts, both metal and fiberglass, on all three levels of our house, using air scrubbers to filter out airborne particulates during the cleaning. They thoroughly cleaned the furnace (coils, blower, housing) and installed a permanent air scrubber in the furnace plenum to filter out any remaining and future mold spores. Their service includes coming back in a month to evaluate any bacterial growth in the ductwork and address any other concerns we may have.

Thorough.

These are servicers who exude comfortable professionalism in their expertise, making their presence during the entire process one of confidence. Highly recommend this company and especially Aaron and his crew.