Cannot speak more highly about SwiftPro and their staff. I've had continuing problems with a water heater and the company that installed it couldn't seem to solve the problem. The warranty had expired, so looked for other options. SwiftPro had very good reviews here and on Yelp. I called Thursday afternoon and Friday afternoon they had someone out.
On Friday, Edis Arevalo quickly diagnosed the problem. He explained what could be done to correct it and recommended replacement of some parts. He gave me an estimate, and then very nicely called the company to see if he could give me a better rate. The estimate was quite a bit lower than what I had seen researching online. Before he left, he cleaned out water that had drained from the pressure release value into the pan under in the water heater.
The following Friday after the arrival of the replacement parts, Tyson Czarny arrived to make the repairs. He again explained what he was replacing and gave me an estimated time for the repair. As it turned out, the repair was completed more quickly than he thought. He made sure the water was hot and running correctly in the condo before he left. The charge was exactly what had been quoted.
Both Edis and Tyson were friendly and professional. Neither made any attempt to upsell any additional products or services which I truly appreciate. I also want to give a shoutout to Karla and Hannah in the office. Both were helpful and returned calls promptly as promised. Should I have any issues in the future, not only with the water heater, but with my HVAC or any other system they service, I will definitely call them again.
Home › Water heater reviews › Barbara B.
Water heater in Reston: “The warranty had expired, so looked for other options”
Google review · last updated October 27, 2026
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Review and our note →The plumber, Tyson, was exceptional. He was friendly, courteous, competent and very thorough. He and Robert resolved our plumbing issues while providing an outstanding customer oriented service experience. Tyson did an excellent job installing our new hot water heater, thermostatic mixing valve and OneFlow TAC filter. Tyson is a true asset to your company and represents the Swift Pro brand well.
Our water heater died on Friday night around 7:30pm. We called SwiftPro, and by 10pm we had quotes, a phone call explaining the options, followed by a signed contract and an appointment to have a new one installed Saturday morning. We’ve also used SwfitPro before for HVAC services, and each time they have been quick to respond, always pleasant to deal with, thorough in their work, and competitive and fair in their pricing. …
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I would recommend highly recommend them to anyone.
Outstanding and timely service. Our water heater failed at 8pm on a friday night, by 10am the next morning, Harold was at our house, removed the broken heater, and installed the new one. Clean and as efficient as can be expected given the weekend timing.